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FAQ

General Questions (6)

What is Sportyn?

Sportyn is an online hotspot for the digital activities of all athletes, designed to transform the future of player promotion and athlete-development funding using blockchain technology. It empowers athletes and their support teams to create share and promote personalized video clips of their game/event or practice session performance; all based on well-defined upload criteria.

Who can use Sportyn?

Scouts, agents, coaches, clubs and other sports people use Sportyn to perform efficient searches, discover and contact talented athletes in any sport, regardless of their age, gender or physical location. In addition, professional and amateur athletes take advantage of the app in educational purpose as well as to improve their own skills.

Video recording in one place

At Sportyn, we consider this to be the missing link in the world of online sports and entertainment apps. Video recording of training, matches - and great moves - has become an essential part of athletes promotion in a crowded market. That’s why we are offering a platform where everything is in one place.

Connection between athletes and third party

The issue of trying to find a relevant clip from a specific known (or unknown) athlete published on popular social media or anywhere else online; and the challenge of creating a connection between an athlete and an interested third party is almost impossible to overcome without Sportyn’s technology.

Using Artificial Intelligence

Sportyn uses artificial intelligence (AI) technology to process every element of athletes’ performance ecosystem, create athlete’s unique sports ID and identify upcoming talents.

What is the max length of Sportyn video-clips?

The magic number is 30 seconds. However, upper limit for videos in Sportyn App is 60 seconds.

Using Sportyn(8)

How do I create Sportyn account?

To create an Sportyn account from the app:

Download the Sportyn app from the App Store or Google Play Store.
Once the app is installed, tap Sportyn icon to open it.
Tap Sign Up With Instagram or Create New Account, then enter your email address and tap Next. You can also tap Sign up with Facebook to sign up with your Facebook account.
If you register with your email, create a username and password, fill out your profile info and then tap Done. If you register with Facebook, you'll be prompted to log into your Facebook account if you're currently logged out.

How Sportyn Feed works?

Sportyn Feed is a place where you can share and connect with the athletes. When you open Sportyn or refresh your feed, videos we think you care about most will appear towards the top of your feed. In addition to seeing content from athletes and hashtags you follow, you may also see suggested videos that are relevant to your interests.

How do I post video?

To upload a video or record a new one, first tap Plus icon at the bottom of the screen:

To upload a video from your phone's library, tap Library/Gallery at the bottom of the screen and select the video you'd like to share.
To record a new video, tap Video at the bottom of the screen. Tap and hold Rec icon to start recording.

How do I delete a video?

On Home screen, find your video and press '…' dots and the option to Delete video will appear. Have in mind that you can only delete your own videos.

Quick access to your favorite videos

From Home screen, at the top of the application, you can enter to "Bookmarks" of your videos. All your favorite videos will be stored under "Bookmarks".

Rate video

On fullscreen video, every user can Rate video he or she is watching. With a simple click on the "Rate" button, animation with "Points" counter will appear. Choose between 1 – 5 points.

After rating the video "Statistic graph" will appear. Click on and check the Rating of the video you are currently watching. Besides seeing who saw your video, it is possible to see how many Scouts/Agents saw your video clip.

Note: For seeing Scouts/Agents you need PRO account.

Favorites

On Home screen, easily save your Athletes, Athletes you are fan off or Publishers with cool videos.

Reporting inappropriate content

You can report abuse, spam, or anything else that doesn't follow our Guideline within the app.

Report a video
On HOME screen click on '…' dots and "Report" to report a video.
Report a problem
Go to your Profile account and tap Settings
Under Help & Support click on Report a problem
Describe the problem and report it.

Troubleshooting (5)

What I can do if I forgot my password?

If you can't remember your password, you can reset it using your email address.
Resetting your password using your email address.
To reset your password, first open the Sportyn app. On the login screen, tap Sign in here, from there: tap Forgot password? Enter your email and press Submit.

I think my Sportyn account has been hacked.

If you think your account has been hacked or taken over, there are actions you can take to secure your account. Check your email account for a message from Sportyn.
If you received an email from Sportyn letting you know that your email address was changed, you may be able to undo this by using the revert this change option in that message. If additional information was also changed, and you're unable to change back your email address, please report the account to us.

Contacting us

Go to your Profile account and click on Settings. Under Help & Support click on Contact Us.

Leave us a question or make a suggestion.

Note: Please be advised that Contact is here only for questions related to application, suggestions, or business opportunities. For all other inquiries please refer to our FAQ.

I can't log in to my account

Under your phone Settings, go to App information and clean your cache.

If that doesn't help, you can clean your cache and data.

If you can't log in to your Sportyn profile we suggest retrieving your account by clicking on "Forgot password".

I didn't receive a confirmation email

We suggest to try "Resend confirmation email" option. If that doesn't help please contact us on support@sportyn.com, write us your Username and email.

Managing Your Account (6)

Where are my account settings?

To get to your account settings:

Go to your profile
Tap Settings icon

How do I Log out from Sportyn account?

To log out from your account:

Go to your profile
Tap Settings icon
At the bottom of the Settings tap Log Out

What is verified badge?

A verified badge is a check that appears next to an Sportyn account's name in search and on the profile. It means Sportyn has confirmed that an account is the authentic presence of the public figure, celebrity or global brand it represents.

How do I edit my profile?

Simply click on Profile settings, and under your profile picture tap "Pen symbol".

Edit your information such as Full Name, Club or Organization, Occupation or Country.

Tap on your Avatar to change your profile picture.

Profile Authorization

Public athlete (Professional), Scout, Agent or Coach can request profile authorization on Sportyn app.

All Professionals can get verified (badge) accounts to separate them between Athletes and users with the same name.

For Profile Authorization please contact us on authorization@sportyn.com

I would like to delete Athlete profile from my account.

It's easy, all you have to do is go to Profile, under your profile settings you will find Athletes and just swipe from right to the left of the choosen Athlete and your Athlete will be removed.

Cookie Policy

This is the Cookie Policy for Sportyn, accessible from sportyn.com.

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Site preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us.

Privacy Policy

Effective date: October 06, 2019

Sportyn Inc. ("us", "we", or "our") operates the sportyn.com website and the Sportyn mobile application (hereinafter referred to as the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Definitions

Service

Service means the sportyn.com website and the Sportyn mobile application operated by Sportyn Inc.
Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies

Cookies are small files stored on your device (computer or mobile device).

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.

Use of Data

Sportyn Inc. uses the collected data for various purposes:

To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States of America and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States of America and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Sportyn will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Sportyn Inc. may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of Sportyn Inc.
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

As an European citizen, under GDPR, you have certain individual rights. You can learn more about these guides in the GDPR Guide.

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Piwik / Matomo

Piwik or Matomo is a web analytics service. You can visit their Privacy Policy page here: https://matomo.org/privacy-policy
Clicky

Clicky is a web analytics service. Read the Privacy Policy for Clicky here: https://clicky.com/terms
Statcounter

Statcounter is a web traffic analysis tool. You can read the Privacy Policy for Statcounter here: https://statcounter.com/about/legal/

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

Terms & Conditions

Introduction

These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, Sportyn accessible at sportyn.com.

These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Intellectual Property Rights

Other than the content you own, under these Terms, Sportyn Inc. and/or its licensors own all the intellectual property rights and materials contained in this Website.

You are granted limited license only for purposes of viewing the material contained on this Website.

Restrictions

You are specifically restricted from all of the following:

publishing any Website material in any other media;
selling, sublicensing and/or otherwise commercializing any Website material;
publicly performing and/or showing any Website material;
using this Website in any way that is or may be damaging to this Website;
using this Website in any way that impacts user access to this Website;
using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being access by you and Sportyn Inc. may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Your Content

In these Website Standard Terms and Conditions, "Your Content" shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Sportyn Inc. a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be invading any third-party’s rights. Sportyn Inc. reserves the right to remove any of Your Content from this Website at any time without notice.

Your Privacy

Please read Privacy Policy.

No warranties

This Website is provided "as is," with all faults, and Sportyn Inc. express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of liability

In no event shall Sportyn Inc., nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Sportyn Inc., including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

Indemnification

You hereby indemnify to the fullest extent Sportyn Inc. from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

Sportyn Inc. is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

Assignment

The Sportyn Inc. is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between Sportyn Inc. and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the United States of America, and you submit to the non-exclusive jurisdiction of the state and federal courts located in USA for the resolution of any disputes.

We reserve the right to destroy sportyn STYN tokens that we have reason to believe have not been created by verified content creation and to suspend or disable any sportyn account used in such a way. We reserve the right to destroy or redistribute sportyn STYN token that we have reason to believe have been obtained through fraud, for instance by defrauding another sportyn user, and to suspend or disable any sportyn account used in such a way.

We reserve the right and retain the absolute discretion to determine and alter, from time to time, the eligible forms of content creation, video verification algorithms and amounts of verified videos that must be undertaken by users in order to generate STYN token using the App (for example, we may alter the number of verified videos required to generate a STYN).

Details of current eligibility criteria and the volumes of verified videos required to generate STYN are provided within the the App. Video verification conducted by the App is considered final and cannot be revised or reversed.

We may cap the maximum amount of STYN tokens that users of the App may generate each day using the App. The applicable cap may vary depending upon the membership level of the relevant user or other criteria that we chose to apply and we may increase or decrease such caps from time to time.

Different membership levels may apply to the STYN accounts of different users and, depending on the membership level you hold, your entitlement to access functionality of the App or generate STYN tokens may vary.

The App allows you to send your sportyn STYN tokens to other users of the App. Please ensure that you have verified the identity of the recipient of the relevant STYN tokens before sending them.

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